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Orders are processed within 1-3 business days. Orders are not shipped or delivered on weekends or holidays. If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.
SHIPPING POLICY:
RETURN POLICY:
Pava Defense Systems will accept for return or exchange, items that are in new condition, unworn, unaltered and free of damages by the customer. For a full refund or exchange, mail out your item within 21 days from the receipt of original order. Items must be returned with all other commodities and must be in their original packaging.
PRIVACY AND SAFETY:
We take your privacy very seriously. When you visit or use our services, you trust us with your personal information. We do not disclose your information to anyone. In this Privacy policy, we seek to explain to you in the clearest way possible what information we collect, how we use it and what rights in relation to it. We hope you take some time to read through it carefully, as it is important. If there are any terms in this privacy policy that you do not agree with, please discontinue use of our services.
CUSTOMER CARE / PERSONAL SAFETY:
Read and understand the user manual and terms of use policy before use. Safety devices like the Stickshot and Penshot are not toys and are intended for self-defense only. Keep out of the reach of children.
Please understand your own risk, when you arm the device with the LIVE - Irritant Barrel. All Devices come with Blue Inert Barrel attached, and are not designed to hurt you, but understand that we are not liable for misuse of your product.